ScoutMapby AI-Ready CMO

Contact Support

We're here to help! Here's how to reach us.

Support Channels

Email Support

info@tryscoutmap.com

Best for:

  • Account issues
  • Billing questions
  • Bug reports
  • Feature requests
Response time: Within 24 hours (business days)

In-App Chat

Click the chat bubble in the bottom-right corner to chat with ScoutBot.

Best for:

  • Quick questions
  • How-to guidance
  • Feature information
Available: 24/7

Before Contacting Support

Help us help you faster by including:

  • Account email - So we can find you
  • What you were trying to do - Step by step
  • What happened - Error messages, unexpected behavior
  • Screenshots - If applicable
  • Browser & device - Chrome on Mac, Safari on iPhone, etc.
  • Enterprise Support

    Enterprise customers get:

    • Dedicated account manager
    • Priority support queue
    • Priority email support
    • SLA guarantees
    • Custom onboarding
    Contact your account manager or email info@tryscoutmap.com

    Feature Requests

    Have an idea? We'd love to hear it!

  • Email info@tryscoutmap.com
  • Subject: "Feature Request: [Your Idea]"
  • Describe the feature and why it would help
  • We review all requests and prioritize based on demand.

    ScoutBot

    Ask me anything about Scout

    Hi! I'm ScoutBot 🤖 I can help you with questions about ScoutMap's features, pricing, how to get started, and more. What would you like to know?

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